SHIPPING & RETURNS

Shipping Policy

Shipping

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. A high volume of orders around the holidays may delay processing but we will do our best to get your order to you as swiftly as possible. If you are ordering around a federal holiday when postal offices are closed, shipping may be slightly delayed.

Local Pickup

You can skip the shipping fees with free local pickup! After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.

We do not have regular hours with which you can pick up your order, but will work with you to find an accommodating time for you to do so. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@owmangrove.com with your name and order number, and we will look into it for you!

Return Policy

Refunds and Returns

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount once received and inspected. The processing time for refunds is based on your financial institutions policies.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@owmangrove.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@owmangrove.com.